Responsibilities:

• Build lasting, trusted relationships with customers through open and engaging communication
• Deliver accurate, complete, and timely responses to customer inquiries via outbound calls and emails, escalating when necessary
• Manage customer complaints by identifying effective solutions and resolving issues within defined timeframes
• Maintain high-quality service by following established standards and guidelines
• Drive continuous improvement by identifying and recommending process enhancements
• Collaborate closely with other departments to ensure seamless issue resolution
• Handle complex payment-related cases with attention to detail and efficiency

Requirements:

• 1-2 years of experience in a customer support role, with strong verbal and typing skills
• Proven ability to support customers through both written and verbal communication, often simultaneously
• Fluency in written and spoken English
• Excellent communication skills, with the ability to convey information clearly and professionally
• Strong problem-solving and analytical skills, with the ability to influence positive outcomes
• Proficient in computer use, with hands-on experience using Google Workspace (Google Suite)