Location: Chino, California, United States

Job Type: Full-time

About The Role

As a 3PL Warehouse Supervisor at JD Logistics, you will play a key role in overseeing daily operations and leading a team within our CA fulfillment center. This hands-on role is ideal for a motivated, detail-oriented operations leader who thrives in a fast-paced, high-volume warehouse environment. You’ll ensure orders are fulfilled accurately and efficiently while maintaining safety and performance standards.

This position may includes overtime, providing a strong earning potential beyond base pay.

Key Responsibilities

Daily Operations & Execution

• Supervise warehouse activities across receiving, put-away, picking, packing, and shipping.
• Ensure timely and accurate order fulfillment while minimizing errors and delays.

Team Leadership

• Lead a team of associates; coach, train, and provide feedback to improve performance.
• Manage daily labor allocation and support shift planning to meet workload demands.

Inventory & Quality Control

• Maintain inventory accuracy through cycle counts and process audits.
• Support quality checks and escalate product or order issues as needed.

Process Compliance & Safety

• Ensure team compliance with all SOPs, safety procedures, and company policies.
• Help drive a culture of safety, cleanliness, and accountability in the facility.

Communication & Reporting

• Report shift performance and issues to warehouse manager.
• Collaborate with cross-functional teams and clients as needed to resolve order or process concerns.

Qualifications

• 3+ years of experience in warehouse, distribution, or 3PL environments
• At least 1 year in a lead or supervisor role (team lead, floor lead, or similar)
• Strong understanding of warehouse processes and safety standards
• Ability to work overtime and flexible shifts as needed
• Experience with WMS or inventory systems preferred
• Bilingual in Mandarin a plus but not required

Preferred Traits

• E-commerce or high-volume fulfillment experience
• Comfort in fast-paced, hands-on environments
• Positive leadership style with an eye for efficiency

About JD.com

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology.

About JD Logistics

JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots. http://www.jdworldwide.com/

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.