Junior Team Leader with German
Concentrix
Katowice
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🌱 Junior Team Leader
German
call center
team coaching
KPI
escalations
performance monitoring
Katowice
Podsumowanie
Junior Team Leader (German) – prowadzenie zespołu call‑center w Katowicach, monitorowanie wyników, coaching pracowników, obsługa eskalacji, zapewnianie realizacji KPI i celów finansowych, komunikacja oraz wdrażanie usprawnień.
Słowa kluczowe
Junior Team LeaderGermancall centerteam coachingKPIescalationsperformance monitoringKatowice
Opis stanowiska
- Associate's degree in related field with at least 6 months of experience in a similar position.
- Previous experience in sales - good to have.
- Knowledge of German (level C1) and English (level B2) is essential.
- Willingness to work from our office in Katowice according to the German calendar.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations and meeting timelines on deliverable.
- Work well under pressure and follow through on items to completion.
- Strong communication skills, both written and verbal.
- Ability to mentor, coach and provide direction to a team of employees.
- Technical knowledge will be an advantage.
- Guide a team of call center associates, monitoring both work and attendance to ensure we meet our high standards and legal requirements.
- Regularly provide constructive feedback and coaching to help your team meet and exceed performance goals. Your insights will drive their professional growth!
- Spot opportunities for improvement and develop actionable plans. You'll be key in implementing changes and, when necessary, making tough decisions.
- Ensure we consistently deliver exceptional service, meeting all contractual Key Performance Indicators (KPIs) and financial targets.
- Keep your team informed and engaged with clear communication and updates. Your support will help them thrive in their roles.
- Use your expertise to handle escalated customer calls, providing the best solutions and support.
- Organize team meetings and activities to foster open communication and team spirit. Your leadership will create a supportive and motivated environment.
- Stay up-to-date with our processes, policies, and procedures. We encourage ongoing professional development through manager training.
- Embody Concentrix values in every action and interaction. Be a champion for your team, promoting a positive and inclusive workplace.
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Wyświetlenia: 2
Zgłoś
| Opublikowana | 5 dni temu |
| Wygasa | za 25 dni |
| Źródło |  |
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