The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM.We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.Your tasks Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions Translating user requirements into development specifications and supporting the development team as needed Designing solutions that align with stakeholders' requirements Creating and managing project and deliverable documentation Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria Supervising development progress and guiding customers through the UAT phase Managing production deployments Conducting necessary training for end-users on platform usability and implementing solutions Requirements Minimum 3 years of experience with the ServiceNow platform Previous experience as a Business Analyst Ability to collaborate with both technology and business stakeholders daily Strong problem-solving skills Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases Familiarity with Agile/Scrum methodologies Experience in creating understandable flow charts according to BPMN guidelines ServiceNow Certified System Administrator certification Fluency in Polish and English required Residing in Poland required What we offer  Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas  Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market  We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022  Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more  Comfortable workplace – class A offices or remote work  Dozens of fascinating projects for prestigious brands from all over the world  PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers  Investment in your growth – meetups, webinars, training platform and technology blog – you choose  Fantastic atmosphere created by all Sii Power People  Join the Sii team – develop your skills, gain experience, and build your career!