Working Title: Manager of Crisis Services and Integrated Care Models

Job Class: Human Services Manager 1

Agency: Human Services Dept

• Job ID: 91261
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/07/2026
• Closing Date: 01/28/2026
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Manager
• Division/Unit: DHS-Central Office / BHA Integrated Services Admin
• Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes, (Up to 50% for meetings)
• Salary Range: $40.26 - $58.20 / hourly; $84,062 - $121,521 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 220 - Manager/Unrep
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

Flexible work hours may be permitted with supervisor approval.

This position reposts to the Behavioral Health Administration’s (BHA) Director for Integrated Services and serving on the division’s management team, this position is responsible for the development, implementation, and managerial oversight of multiple, complex crisis services and integrated care models. This position possesses deep, substantive knowledge in policies and procedures with statewide significance and that impact multiple policy areas of the department, identifying impacts of current and proposed policy and law changes and recommending and negotiating alternatives that maintain program quality and comply with applicable laws. The position requires deep expertise in evidence-based policy and clinical decision-making and a capacity to extend this expertise to staff and leadership department-wide. This position is responsible for leadership within crisis systems transformation and focus on improvement to the integrated behavioral health system of care throughout Minnesota.

Duties include:

• Being informed on evidence-based practices, promising treatment practices and the crisis now framework as well as system of care development and overseeing the development of complicated policy related to systems transformation by identifying, proposing, and defining public policy proposals and alternatives.
• Implementing new health care policies and grant programs that affect the health and wellbeing of some of the most complex and vulnerable populations in our programs with a focus of community-based supports to improve the behavioral health crisis response.
• Administering multiple state and federally funded grant programs by ensuring implementation, direction, and oversight for crisis and systems of care grant programs for maximum functionality and expansion of access to care.
• Managing complex relationships with various internal and external partners.
• Negotiating proposed changes and priorities with other managers.
• Overseeing the hiring of staff; mentoring and supervising staff who are designing and implementing complex work plans.
• Establishing and maintaining complex relationships with internal and external partners, counties, tribes, providers, member and advocacy groups.
• Evaluating program outcomes and adjusting activities based on evaluation results.

Specific crisis, integrated care model, and system of care policy and grant programs include (but are not limited to): Mobile Crisis Services, legislatively directed pilot projects, Behavioral Health Homes, CCBHC’s, and Office Involved Care Coordination.

Minimum Qualifications

Demonstrated leadership experience*

• Leadership experience can include:

• Experience as a supervisor, lead worker, team lead, project lead.

• Completion of a State of Minnesota leadership program (e.g., ELI, L4).

• A paid/unpaid position leading a program or chairing a committee (e.g., ERG) - experience must include:

  • 1+ year of experience identifying issues, goals, and strategic actions.
  • 100+ hours per year time commitment

AND

Four (4) years of in-depth knowledge of crisis behavioral health systems, systems or care development, and oversight of integrated care models demonstrating the following:

• Knowledge of state and federal statutory regulations related to behavioral health.
• Mental health and substance use care delivery systems with a focus on implementation of crisis policies, programs, and measures that will create change in provider behavior.
• Understanding of program management and continuous improvement process to produce and track measurable results.
• Experience with developing polices, directives, and/or instructions.
• Experience with strategic planning, research, outcomes, evaluation, and integrated services.
• Experience working with diverse funding sources, grants, and budgets.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures.
• Strong human relations and communication skills; communicate clearly and professionally both verbally and in writing; respond openly to requests and concerns.
• Knowledge of laws and administrative procedures sufficient to serve as a policy and technical expert before legislative policy committees and other public forums.
• Clinical experience and knowledge of mental health programs and service delivery.
• Behavioral health knowledge of professional standards, laws and regulatory oversight of mental health services, programs and scope of practice across the lifespan.
• Knowledge of the Department of Human Services Behavioral Health Administration’s service delivery models.
• Creative and efficient problem solver able to address a complex range of policy, clinical management, and systems issues.
• Organizational change processes and systems transformation frameworks.

Additional Requirements

• Minnesota Department of Human Services(DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Nicholas Carideo at nicholas [email protected] .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 91261, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at [email protected].

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN [email protected] for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave

• 12 paid holidays each year

• Low-cost medical, dental, vision, and prescription drug plans

  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children

• 6 weeks paid leave for parents of newborn or newly adopted children

• Pension plan that provides income when you retire (after working at least three years)

• Employer paid life insurance to provide support for your family in the event of death

• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

• Tax-free expense accounts for health, dental, and dependent care

• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.