Unleash strategic innovation — bridge business and technology to transform the future!Krakow-based opportunity with hybrid work model (up to 3 remote days per week).As a Mid-Level Business Analyst – Technology & Process Mapping, you will be working for our client, a global leader dedicated to enhancing complex business processes through innovative technology solutions. Your role will focus on gathering requirements, mapping workflows, and collaborating with technical teams to deliver impactful use cases. Join us in shaping digital transformation and driving efficiency across industries!Your main responsibilities: Collaborate with stakeholders to gather detailed business and technical requirements Develop comprehensive process maps to visualize workflows and identify optimization opportunities Work closely with technical specialists to understand and document technical use cases Conduct root cause analysis to troubleshoot operational issues and propose effective solutions Identify and define key use cases aligned with business objectives Leverage technical understanding of infrastructure technologies to support analysis and design Engage stakeholders to ensure clarity, alignment, and buy-in on deliverables Manage assigned tasks and deliverables to ensure on-time delivery within a large program You're ideal for this role if you have: At least 3 years of experience as a Business Analyst, particularly with a focus on technology and process mapping Strong communication skills, both verbal and written, in English Expertise in requirements gathering and process analysis Proficiency in process mapping tools and techniques Technical understanding of infrastructure technologies and PAM experience Experience with JIRA, MS Excel, and Visio Ability to identify use cases and optimize workflows for efficiency Strong stakeholder engagement and collaborative working style Proven track record of delivering projects on schedule and within scope It is a strong plus if you have: (optional) Certifications related to Business Analysis or Process Improvement Experience working within large-scale digital transformation projects We offer you:ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes: Stable and long-term cooperation with very good conditions  Enhance your skills and develop your expertise in the financial industry Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participate in Social Events, training, and work in an international environment Access to attractive Medical Package Access to Multisport Program Access to Pluralsight #8269