Strong knowledge of network protocols, routing, switching, and firewall configurations., Experience with enterprise monitoring tools and correlation analysis., Familiarity with OS and application monitoring concepts., Certifications: CCNA/CCNP, ITIL Foundation (preferred)., Excellent communication and client-facing skills., Analytical and problem-solving mindset., Ability to manage critical incidents under pressure., Strong collaboration and stakeholder management skills., Shift Pattern: Standard business hours with on-call availability for critical incidents., Client Interaction: Regular governance calls and incident reviews.

access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives