Must have

• Project management

• BDD

• Communication skills

• Requirements gathering

• Excel

• Confluence

• Jira

• Degree

• CBAP

• English

Nice to have

• Lean Six Sigma

• SAFe

• TOGAF

Requirements description

What you need to have to succeed in this role

Knowledge and Experience

• Excellent understanding of the change lifecycles, including 3+ years of working knowledge of Waterfall and Agile Project Management methodologies, ability to apply best practices. Excellent understanding of Change Framework and best practice techniques.
• Experience of analysis/requirements management techniques e.g., user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc. Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs. Track record of building sustainable relationship with diverse stakeholder groups.
• Skills: High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.
• Commercial and critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, proposing solutions when escalating.
• Excellent organizational skills, time management and prioritisation. A track record of constantly looking for improvement, with a ‘can do’ proactive approach.
• Capabilities (critical): Change & Implementation; Stakeholder management; Business requirements gathering, verification and validation; Process design and mapping (incl. detailed process flows); Gap analysis; Impact Analysis; Change Control; MS Office (Excel, Power Point, Word); Confluence; Jira.
• Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) CBAP, Change & Implementation, Lean Six Sigma (desirable); (iii) Agile BA, SAFe, TOGAF (optional).

Offer description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The purpose of this role is to successfully execute against UK CMB strategic change agenda. Business Analysts have key role in shaping, delivering and embedding change in collaboration with business and delivery partners. (!) Minor supervision can be expected from senior colleagues accountable for change execution.

The role holder will / is expected to

• Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options.
• Support IT with the translation of business requirements and designs into more detailed functional requirements and designs in systems related projects and programmes, often representing the voice of the customer and business in these discussions.
• Be responsible for implementation management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment, also manage implementation readiness and the early stages of implementation (e.g. pilot).
• Work closely with the Process Consultants in reengineering projects, analysing and re-engineering world class business processes.
• Need to be abreast with emerging technology and innovation and their application to solve challenges and improve the quality, efficiency and effectiveness of the Bank’s proposition and customer and colleague experience.
• Be responsible for the timely and high-quality delivery of programmes, adhering to HSBC Change Framework.
• Have proven experience of successfully executing against business strategic change agenda, be a 'trusted advisor' to UK CMB management with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
• Be an energised, ambitious, and high performing change professional who will drive the scoping and delivery of strategic change with the business.

Your responsibilities

1. Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations.
2. Promote adherence to project/programme governance model and use defined controls and standards as outlined in Change Framework. Follow the pace and operating rhythm, driving a culture of high performance, and ensure pace by identifying and removing barriers to programme success. Be responsible for ensuring end to end delivery of requirements and agreed acceptance criteria on behalf of the business.
3. Analyse current state legacy solutions/operating models against target model to identify gaps and opportunities to support an effective transition towards the target state. Conduct analysis using proven tools and techniques to plan, facilitate, validate, prioritise and otherwise lead problem statement definition, solution design, elaboration of requirements, etc.
4. Support Technology Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions, bridging the gap between product, technology, propositions, markets, business, and delivery teams.
5. Conduct early change planning and audience analysis through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Source and interpret data and insights to underpin the feasibility and design of digital features and functions.
6. Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.

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