Must have

• Atlassian

• Jira

• Confluence

• Cloud

• ITIL

• ScriptRunner

• Groovy

• English

Requirements description

IF YOU ARE

• Experienced with 3+ years in Atlassian administration
• Strong in administering Atlassian products, including Jira, Confluence, JSM, and others
• Skilled in Atlassian cloud migrations, such as Server-to-Cloud or Data Center-to-Cloud
• Competent in leading teams
• Knowledgeable in ITIL processes and ITSM, with a solid theoretical understanding
• Confident in customer support or system administration
• Experienced in ScriptRunner or Groovy
• Proficient in problem-solving and research, with a strong desire to help others resolve issues
• Effective as a team player
• Confident in communicating in English at an upper-intermediate level
• Equipped with a technical background (would be a plus)

Offer description

WE ARE

SoftServe is a leading technology solutions company specializing in software development and consultancy services. With offices across the globe and development centers across Eastern Europe, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions.

We cooperate with the companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.

Our team works with server, data center, and cloud-based Atlassian applications, such as Jira, Confluence, Bitbucket, and Jira Service Management, among others. We offer various Atlassian services, including cloud migrations, implementation services, Managed Services, and Consultancy.

TOGETHER WE WILL

• Work with complex questions and resolve issues in the Atlassian toolset
• Get a challenge to find the best solutions for the customers
• Be involved in direct communication with the client
• Care for your wellness with a health insurance package
• Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence program
• Have access to 11,300+ learning solutions with SoftServe University and Udemy Business

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.

Your responsibilities

1. Operate with different Atlassian migrations (Server-to-Cloud, Cloud-to-Cloud, etc.)
2. Configure Atlassian products and optimize their performance
3. Work with Atlassian 3rd party add-ons and integrations
4. Conduct user guides and training sessions for customers
5. Support the team in troubleshooting issues
6. Participate in administrative activities for customers

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