Must have

• English
• German

Requirements description

What you need to have to succeed in this role

• Commercial orientation combined with a customer driven approach
• IT literacy
• Professional experience in shared services environment would be an asset
• Strong interpersonal skills
• Strong communications skills
• Strong organizational skills
• Ability to work within international environment
• Ability to work under time pressure
• English B2
• German B2
• Other language as an asset

Offer description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Your responsibilities

1. Handle all queries accurately to achieve agreed quality standards and targets
2. Ensure that all tasks are completed in accordance with established procedures and standards
3. Identify and escalate potential showstoppers
4. Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
5. Respond to mails/queries related to process timely with a cc to the Line Manager
6. Act as a team worker