Must have

• Communication skills

• Proactively

• Team work

• Arabic B2

• French (C1)

• English (B2)

Requirements description

• Fluency in French or Arabic (B2/C1) and English (B2) is essential.
• A minimum of 6 months’ experience in customer service or a related field is preferred (but not a must have).
• Strong communication skills across various platforms (Email, Chat, Phone).
• Commitment to providing outstanding client service and proactively understanding customer needs.
• High ethical standards and ability to maintain confidentiality of client information.
• Team-oriented mindset with a willingness to receive and act on constructive feedback.
• Eagerness to learn and adapt to new technologies.

Offer description

Role Overview: For our client, a global Airline, we are looking for dedicated individuals to join as Customer Service Advisors to provide exceptional travel support to corporate clients. This is a fantastic opportunity for those passionate about customer service and looking to develop their skills in a dynamic environment.

What We Offer:

• Annual bonus
• Profit share plan
• Multicafeteria Benefit
• Private health care and life insurance
• A well stractured multiple level onboarding condudcted by professional trainers
• Access to exclusive travel deals each week from top travel providers, including flights, hotels, and rentals.
• Opportunities for skill development with over 20,000 courses available on learning platform, alongside leadership training and priority consideration for internal job openings.

Your responsibilities

1. Assist corporate clients in planning and booking travel, whether for individual travelers or group arrangements.
2. Guide customers through various travel options, including air, rail, road, and accommodation selections.
3. Utilize Global Distribution Systems (GDS) such as Amadeus, with training provided by our team.
4. Maintain adherence to clients' travel policies and relevant regulations.
5. Employ effective communication techniques and address special requests from customers.
6. Work closely with team members to foster a collaborative environment, providing coaching and feedback to enhance service quality.