Nature of Work

This is technical inspection and customer service work in enforcing City ordinances relating to solid waste collection, right of ways, drainage, and private collection. Work involves monitoring a geographical area of the City, contacting citizens regarding solid waste collection policies, procedures, rules and regulations, and ensuring compliance with City ordinances. Work is performed under general supervision and is reviewed through discussions, conferences, and evaluation of reports for thoroughness, effectiveness, timeliness and results obtained. Monitors an assigned geographical area observing and locating solid waste problems or situations that need attention before the weekly scheduled collection day; deals directly with the customer to resolve collection problems, explains ordinances governing solid waste disposal, obtains compliance and resolves the problem; calculates additional charges for removal of bulky solid waste and obtains customer approval. Receives, investigates and resolves citizen and customer complaints relating to solid waste collection; provides information to citizens and customers regarding collection schedules, fee charges and departmental policies; Investigates illegal dumping in drainage ditches, storm drains and at other sites, and enforces cleanup; investigates reports of alleged damage to customer property by the sanitation crews; investigates reports of damage or theft of the auto-cart containers, ensures that necessary police reports are filed, and determines whether to replace or repair damaged containers. Conducts indoctrination meetings with new customers and present customers who are converting to the automated collection service. Researches property records to determine owners; issues notices and citations on code and ordinance violations, and appears in court as necessary. Monitors private collectors for adherence to city ordinances. Provides daily, weekly and monthly reports on compliance issues, billing adjustments, service level changes and general collection issues. Performs clerical duties; picks up supplies and uniforms; investigates requests for off-street collections; directs a work crew during community pride days; prepares correspondence to customers regarding services; notifies supervisors when to start and stop service; maintains various customer listings; verifies industrial sewer credit/debit information; provides routine information to citizens; recommends collection route changes; provides supervision of special event collection; acts as secondary supervisor in the absence of the Sanitation Foreman and/or primary supervisor in the absence of the Sanitation Foreman and Area Supervisor; performs related work as required.

Physical And Environmental Factors

Work is performed in an office and field environment, operating a pickup truck and making inspections and investigations. Work exposes employee to potential traffic hazards and inclement weather, and to potential physical hazards from unrestrained dogs, hostile citizens and insect and animal bites. Work requires frequent operation of a motor vehicle and performance of physical tasks such as sitting, walking over rough surfaces, bending, stooping, climbing and lifting containers and debris up to fifty pounds in weight. Work requires physical dexterity in the frequent use of hand-eye coordination and manipulative skills using fingers, limbs or body in the operation of a motor vehicle and a computer.

Minimum Education, Training And Experience

High school diploma from a school accredited agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency and experience in codes enforcement; or any combination of education, training and experience that demonstrates the following: knowledge of the policies and procedures, rules and regulations, fee structures and billing procedures relating to sanitation division services; some knowledge of investigative practices and techniques; ability to deal tactfully with customers and the public; ability to communicate clearly and effectively, both orally and in writing; ability to keep records and prepare reports; ability to establish and maintain effective working relationships with superiors, other employees, customers, and the general public; ability to apply and explain division policies and procedures, rules and regulations; and, skill in the use of a personal computer.

Necessary Special Requirements

Valid Driver’s License

The City of Huntsville offers a competitive benefits package for its regular, full-time employees, such as medical, dental, vision, life, accidental death & dismemberment, cancer, off-the-job accident, as well as annual leave, sick leave, holiday and retirement.

Below Is a Summary Of The City's Benefit Offerings

The City of Huntsville offers a comprehensive benefit program to all full-time employees. For most benefits, a 30-day waiting period from date of eligibility will apply.

Medical Insurance

All eligible and ACA eligible employees may enroll in the City of Huntsville’s group health plans administered by Blue Cross Blue Shield of Alabama; Blue Card PPO and High Deductible PPO. Benefits include medical/surgical, prescription coverage, and more.

Mental Health/Substance Abuse

A mental health benefit and substance abuse program is offered through Behavioral Health Systems, Incorporated (BHS). These benefits are included as part of the group health plan. Services may be accessed by contacting BHS. A designated Care Coordinator for the City of Huntsville can assist with referrals to network providers.

Dental Plan

The City offers a dental plan administered by Delta Dental Insurance Company to eligible full-time employees. This plan offers coverage for Preventive and Diagnostic Services, Basic and Major Services, and Orthodontic coverage (for dependent children under the age of 19.) A deductible of $50 per person/calendar year applies for Basic and Major Services. The deductible is waived for Diagnostic and Preventative services and a plan maximum of $2,000/year/covered patient. Orthodontics carries a $2,000/lifetime max/patient.

Vision Plan

The City’s vision plan is offered and administered by Vision Service Plan (VSP). VSP provides vision benefits, co-pays for eye exams, frames, and eyeglass lenses, as applicable, and an allowance for contact lenses. The plan also offers exclusive Member Extras for additional savings.

Retirement

The City’s retirement plan is administered by the Retirement System of Alabama (RSA). Participation is mandatory for all regular full and part-time employees. Employees contribute a percentage of their salary to the plan. The City contributes a percentage as determined by RSA.

Life Insurance

The City provides a $20,000 group life insurance policy to all full-time employees through Lincoln Financial Insurance Company. Eligible employees are covered after completing one full day of work and coverage is provided at no-cost to the employee. Additional benefits may apply in the event of accidental death or dismemberment.

Disability Insurance

The City provides a limited long term disability policy for eligible employees with one year of service, but less than ten years of service. There is no cost to the employee for this coverage. After ten years of service, disability benefits may be requested through the Retirement System of Alabama (RSA).

Voluntary Life / AD&D

The City offers eligible employees an optional voluntary term life insurance benefit. Employees may apply to purchase additional term life insurance for self, spouse, and eligible dependents. Guarantee issue amounts are available if voluntary life benefits are elected within 30 days of eligibility. Premiums for employee and spouse are based upon age. Child Life is a flat rate based on the level of coverage.

The City also offers an optional voluntary accidental death & dismemberment insurance plan. Employees may purchase insurance for self or family. The plans are administered by Lincoln Financial Insurance Company. Please refer to the plan summary for additional information.

Supplemental Voluntary Benefits

The City offers voluntary Cancer and Off-the-Job Accident plans administered by Allstate Benefits. The Cancer plan provides first occurrence, hospital confinement, radiation & chemotherapy, and other benefits. The Off-the-Job Accident plan provides benefits for injuries occurring off the job. Please refer to the brochures for an explanation of covered benefits.

Flexible Spending Accounts

The City offers two flexible spending account options to assist with unreimbursed medical expenses and dependent care expenses. These pre-taxed accounts require a qualifying receipt and may be reimbursed by mail or direct deposit. A pre-loaded debit card is available for enrollees in the medical account. The flexible spending accounts are administered by Health Equity/WageWorks.

Financial Wellness

The City provides a confidential financial wellness program through SmartDollar for all full-time employees. The program offers online tools and a step-by-step plan that is self-paced to help employees as they journey to reach their financial goals. There is no cost to the employee for participation.

Employee Assistance Program (EAP)

We know that dealing with day-to-day stresses can be distracting. The City provides a confidential EAP program to assist with life’s stresses. EAP services may be coordinated through Behavioral Health Systems (BHS) or through the Employee Resources and Program Manager at the City’s Health & Wellness Center. Resources may include substance abuse, grief and loss, marriage/family communication, managing stress and depression, parenting, and more. There is no waiting period for this benefit.

Health & Wellness Center

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The City’s Health & Wellness Center is more than just a clinic. The Center provides cost-effective health care and on-line services at no cost to the individual. Open Monday through Saturday, the Center provides medical services including acute, primary, and preventive care, as well as annual physicals. The Center also offers routine blood work, immunizations, wellness coaching, chronic disease management, many generic medications dispensed on-site, and much more. If an onsite appointment isn’t possible, Telehealth Services are available 24/7/365. All City employees, covered retirees, and covered dependents age 3 and above are eligible for services at the Center as well as telehealth services.

Voluntary Deferred Compensation Plans

The City provides two optional voluntary deferred compensation plans: RSA-1 (State of Alabama) and Nationwide Retirement Solutions. Employees may defer portions of salary for a later date, such as retirement. Please see the Payroll Division of the Finance Department for further details.

Sick Leave

Sick leave accrual is 4 hours per pay period for all eligible City employees. There is no accrual maximum for employee sick leave.

Annual Leave

Annual leave for eligible employees is accrued as follows: less than 10 years = 4 hours per pay period; 10 to 15 years = 5 hours per pay period; 15 to 20 years = 6 hours per pay period; 20 or more years = 7 hours per pay period. Employees may accrue and carry forward 260 hours (or the equivalent for fire suppression) to the next calendar year.

Military Leave

The City provides a military leave plan that pays regular salary for not more than twenty-one days per year. Also, employees called into active service may receive compensation in an amount equal to the difference in the lower military pay and the higher public employment salary as provided by City Council Ordinance.

Holidays

The City recognizes the following holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Two additional floating holidays may be declared each year at the discretion of the Mayor.

Longevity Pay

The City pays eligible employees compensation based upon the number of months of continuous regular full-time service as of October 1st of each year.

College 529 Savings Program

The City makes it easy for friends and family to give the gift of a college education. The 529 college savings program is administered by CollegeCounts, through payroll deduction, and offers tax advantages and other benefits.

Other Benefits

Please refer to the City of Huntsville Personnel Policies and Procedures Manual.

Disclosure

The City offers a robust benefits program to eligible employees. The list above offers a summary of those benefits. The information is intended as a general reference and should in no way be construed as a promise or guarantee of employment or benefit coverage. Please refer to the appropriate Summary Plan Description (SPD) or contact the City of Huntsville Benefits Office for more details. If there is a conflict between this information and the actual plan document or policies, the plan documents or policies will always govern.