*CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world's leading IT Solution Providers. We "Design Build and Operate" complex, best-of-breed data and data center solutions for highly recognizable customers.

We are seeking a Product Manager (Colleague Insights & Analytics) to join an established team and support ongoing initiatives focused on colleague sentiment, feedback, telemetry, and GenAI-related analytics. This role is primarily focused on shaping requirements, guiding analysis, and overseeing insight delivery, rather than building dashboards directly. You will work closely with analytics partners who develop Tableau and Power BI assets, ensuring outputs meet business needs and are fit for leadership consumption.

The ideal individual will have Product experience within AI, with experience in HR or other People focused product areas. This is a REMOTE / EAST COAST Hours preferred, long term contract opportunity. Must have specific Product management experience as listed above.

Key Responsibilities:

Sentiment, Feedback & Survey Analytics

• Support the planning, analysis, and readout of quarterly sentiment surveys and the annual colleague experience survey.
• Help define how sentiment and feedback data are combined with telemetry and usage data to generate meaningful insights.
• Review analysis outputs to ensure accuracy, clarity, and alignment to business questions.

Insights Oversight & Storytelling

• Translate business questions into clear analytical requirements for analytics partners.
• Review and refine insights, dashboards, and reports produced in Tableau and Power BI.
• Support the development of leadership-ready narratives and summaries based on analytical findings.

GenAI Analytics Support

• Support analytics and reporting related to GenAI tools, including usage, adoption, and feedback.
• Partner with analytics and AI teams to interpret GenAI-related insights and trends.
• Help ensure GenAI analytics are aligned to agreed success measures and experience outcomes.

Cross-Functional Collaboration

• Work as part of an existing product and analytics team, supporting defined initiatives and priorities.
• Act as a liaison between stakeholders and analytics teams to clarify needs and manage expectations.
• Support ad hoc insight requests from product and platform teams.

Governance & Quality Assurance

• Ensure consistent use of definitions, metrics, and assumptions across reports.
• Provide quality checks on dashboards and insight outputs before leadership distribution.
• Help improve documentation and repeatable processes for surveys and reporting cycles.

Required Qualifications

• 3–5 years of experience in product management, analytics, insights, or related roles.
• Experience working with analytics teams delivering dashboards and reports.
• Strong understanding of survey data, sentiment analysis, and experience metrics.
• Familiarity with telemetry or usage data is a plus.
• Experience interpreting outputs from Tableau and Power BI.
• Strong communication skills with the ability to review and shape insight narratives.

Soft Skills

• Detail-oriented with a strong focus on quality and clarity.
• Comfortable coordinating work across multiple teams.
• Able to translate business needs into analytical requirements.
• Collaborative, pragmatic, and reliable.