Your responsibilities Serve as the first point of contact via phone, email, and ticketing Support both internal and external customers across all channels Provide timely and professional responses to customer inquiries Supporting stores in their periodic tasks (e.g., with inventory) Resolve non-standard customer service issues Offer back-office support to other departments Coordinate solutions across departments Collaborate with internal and external partners Our requirements Proficiency in German (minimum C1) and English (minimum B2) Willingness to learn and develop new skills Basic computer literacy Ability to work effectively in a fast-paced environment Flexibility to work in shifts, including 8-hour shifts and occasional Saturdays (1–2 times per month) Availability for remote or hybrid work from our office in Warsaw What we offer Growth and Development: We offer a structured internal training program covering language courses, soft and hard skills, and a clear career path within the team Multisport Card & Private Healthcare (Luxmed): For employees with an employment contract, we provide access to a Multisport card and private medical care to support your health and wellbeing Employee Referral Program: We appreciate your involvement in helping us grow the team and reward successful referrals

Flexibility: We do our best to adapt your schedule to your personal needs and commitments, offering flexibility in work planning Start-Up Atmosphere: Enjoy a dynamic work culture with regular team-building activities and a friendly, inclusive environment