Your future companyIf you are fluent in English and French, not afraid of working with people, and moreover, you are an enthusiastic traveler, we have a fantastic offer for you. For one of our client a leading airlines, with their Shared Service Center in Krakow, we are looking for individuals for the position of Customer Care Advisor with French.Requirements

High proficiency in English and French (at least B2 level)

Mature communication skills and excellent telephone etiquette

Passion for providing the world’s best customer service for each and every customer

An open mind and eagerness to develop further

Ability to attend an onsite training in Kraków (4 months of training fully from the office); later on ability to work in a hybrid model of working 

Responsibilities

Assisting customers with planning their journeys

Recommending travel products, fares and services and providing after sales support

Assisting customer to reserve and adjust flight booking transactions

Assisting customers to use client's website

Responding to feedback and general enquiries by phone, email and web channels from worldwide

The offer The opportunity to travel worldwide with excellent travel benefits Clear career progression path, with real advancement opportunities Bonuses Medical care, life insurance, travel insurance, cafeteria benefits A fantastic work atmosphere - celebrating together, team-building events, ensuring employee comfort Comprehensive training and access to the latest technology to ensure success in your role