Experience with enterprise software management, scripting, and automation to support IT operations, Hands-on experience with Microsoft 365 ecosystem, including Exchange, SharePoint, and device management solutions, Practical experience with virtual desktop and application delivery platforms, such as Azure Virtual Desktop and Citrix, Experience in automation of operational tasks and process improvements within IT environments, Solid experience with device lifecycle management, including configuration, compliance, and support, Experience executing CAPA (Corrective and Preventive Actions) in regulated or controlled environments, Strong background in technical documentation and service transition or migration activities, Nice to have familiarity with Helix

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