- ServiceNow Expertise: Deep understanding of the ServiceNow CMDB structure, CI Classes, and Identification & Reconciliation Engine (IRE)., , - CSDM Knowledge: Proven experience implementing or managing the Common Service Data Model (CSDM 4.0 or later)., , - ITIL Framework: Strong grasp of ITIL Service Asset & Configuration Management principles., , - Analytical Mindset: Ability to analyze large datasets, find patterns, and present them as actionable insights to management., , - Communication: Strong consulting skills. You must be able to explain why data quality matters to non-technical stakeholders., - Experience with ServiceNow Discovery and Service Mapping., , - Certified Implementation Specialist – Discovery (CIS-Discovery) or Service Mapping., , - Background in telecommunications or large enterprise environments.