Do you want to develop your career in IT and work in an international environment where you use English on a daily basis? We are looking for a Service Desk Agent who not only efficiently solves technical problems, but also knows how to build positive relationships with users.

Your skills

• Fluent English
• Experience in IT support environment
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Problem-solving approach and a customer-first mindset - be a pro!
• Great communication skills and a team-player attitude - team work is dream work!
• Willingness to work in shifts between 7 am - 6:30 pm (8 h) from the office in Wrocław
• Familiarity with any ticketing tool would be a plus

Your tasks

• Be the first point of contact for customers needing technical support — via phone, email, and chat
• Troubleshoot basic IT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Your benefits

• Great atmosphere and openness as well as mutual trust and understanding
• International working environment
• Extensive preparatory training for your role
• Room for development (internal recruitment, courses)
• E-learning platform access with prizes (extra days off, vouchers, IT gadgets)
• Language courses
• Private medical care
• Sport allowances (Multisport)
• Life insurance for the employee and their families on preferential terms
• Subsidised meals prepared by our cooks in the office restaurant
• A 50% discount on our foundation's therapeutic services
• Free guarded parking on company premises
• Free transport to the office from the centre of Wrocław
• Fruit Thursdays
• Company events
• And even more…