At least 4 years of experience in software testing, preferably within ITSM-related projects, Solid understanding of IT Service Management processes (e.g., Incident, Change, Request Fulfillment), Hands-on experience with enterprise ITSM tools (OpenText SMAX highly preferred), Professional German proficiency (B2/C1), English at B2 level or higher, enabling smooth cooperation in an international environment, Fluent Polish required, Residing in Poland required