Fluency in English (B2+/C1),, Prior customer support experience and exceptional understanding of customer service, and support best practices,, Min. 2 years Support Team Lead experience,, Empathy and open-minded setup,, Knowledge of how to deliver effectively team KPIs,, Driven, self-motivated, and highly flexible team player attitude,, Approach to proactive and independent problem solving,, Data driven mindset,, Strong communication skills,, Experience in working with targets KPIs, SLAs and multiple stakeholders,, Great leadership, coaching and mentoring skills., Experience with SQL Server, SSRS and SSIS, Zendesk and Jira applications,, Knowledge of ITIL processes, waterfall methodology.

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, remote work opportunities, flexible working time, fruits, integration events, corporate sports team, computer available for private use, corporate library, no dress code, coffee / tea, drinks, parking space for employees, redeployment package, employee referral program, family picnics