Your profile:

• German & English language on at least C1 level,
• Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process,
• Troubleshooting skills,
• Experience working in a B2B environment,
• Strong communication, customer service, relationship management, and support skills,
• Online advertising or ad product experience,
• Being able to “read and understand” web programming languages (such as HTML) would be a plus,
• Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus,
• Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus

What we do:

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdańsk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

About the role:

You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products. As a Tech Solutions Specialist with German you will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore fluent level (spoken & written) is essential.

Responsibilities:

• Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed,
• Perform and verify the implementation of web-based products with customers,
• Give guidance, support, and train customers on how to use the products,
• Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed,
• Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures,
• In progress case handling to meet business requirements