As a Technical Customer Engineer, you will act as a technical partner for enterprise customers using our IoT platform. Our platform is built around the LwM2M standard, a global protocol for secure, large-scale IoT device management, used in smart metering, utilities, and industrial applications. Your role is to help customers successfully deploy, operate and scale their solutions, while ensuring they get real value from the technology.This role combines solid technical skills with daily, hands-on collaboration with customers. You will translate complex technical topics into clear guidance and help customers navigate real production challenges.Key responsibilitiesPlan and organize your work based on project priorities, incoming tickets, and assigned tasks, taking ownership of customer issues.Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements, analyzing issues end-to-end, asking follow-up questions, and escalating only when necessary.Guide customers through PoCs, rollouts, and production, including LwM2M deployments, and support them in configuring and using the platform effectively.Maintain customer-facing technical documentation, including configuration guides, troubleshooting workflows, and project-related materials.Deliver training and workshops, helping customers understand the platform and adopt best practices.Build and maintain long-term relationships with customers, collecting feedback to inform product improvements and support processes.Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.RequirementsBachelor’s degree in Computer Science, Telecommunications, or a related field.3+ years of professional experience in a technical support or system engineering role.Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI).Fluent in Polish and English with excellent technical communication skills.Strong analytical and problem-solving skills, with attention to detail.Comfort working directly with customers and building long-term, trust-based technical relationships.Ability to build and maintain strong customer relationships.Bonus points forCertifications such as CCNA or equivalent networking expertise.Experience with containerization technologies (e.g., Kubernetes, Docker).Knowledge of IoT protocols and related technologies.What we offerAfter ~1 year:Become a hands-on expert in LwM2M, mastering a global IoT standard.Gain real experience working with enterprise clients.Develop strong technical and customer-facing skills.Contribute directly to the growth of an advanced IoT platform.Looking ahead (~5 years):Become a recognized expert in LwM2M and large-scale IoT deployments.Lead multiple international projects and gain visibility among global enterprise clients.Influence the adoption of IoT standards across major European markets.See the tangible impact of your work on real-world systems and enterprise success.Additional benefits:A supportive and collaborative work environment.High degree of autonomy in client interactions and direct influence on our products and the IoT landscape.Involvement in challenging engineering projects that encourage your innovative, bold, and creative ideas.Flexible working hours and a relaxed work atmosphere (no dress code, no open space).Professional development opportunities, including training and conferences.Comprehensive benefits, including medical care, a Multisport card, and access to an onsite gym and chillout space.Comfortable office amenities, including a kitchen stocked with snacks and treats (including Good Lood ice cream!), car parking area, and bike room.