Soft Skills:, • Excellent communication and conversation skills (both verbal and written), • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations, • Ability to acquire new information quickly and the willingness to do so at all times, • Willingness to embrace the 24/7 work environment, , Technical Requirements:, • Understanding of the IT environment and readiness to learn new processes and technologies, • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware, • ITIL knowledge would be an asset, , Language Requirements:, • German – at least B2, • English – at least B2

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, remote work opportunities, flexible working time, integration events, retirement pension plan, extra social benefits, employee referral program, charity initiatives