Wymagania

Twój zakres obowiązków

• Timely and effective resolution of IT support tickets
• Installation and configuration of hardware/software per company standards
• Maintenance of accurate IT inventory and documentation
• User onboarding/offboarding including setup and account access
• Escalation of unresolved issues to relevant IT specialists or external providers
• Contribution to IT process improvement and documentation updates
• Working schedule – 5 days a week Monday- Saturday rotas 8-16 / 10-18
• weekly: 3 working day in the office / 2 day remotely

Nasze wymagania

• Knowledge of Azure and work optimization tools
• Experience in a similar position for a minimum of 3 year
• English min B2
• IT-related degree or certifications (e.g. CompTIA A+, Microsoft certifications) preferred
• Microsoft Windows and Office 365, Active Directory, Service desk/ticketing systems
• Basic networking (routers, switches, firewalls), POS systems support
• Excellent communication skills - ability to clearly communicate technical information to non-technical people.
• Technical curiosity - interest in new IT solutions and willingness to develop competencies.
• Occasional travel to retail stores or warehouses for onsite support

Mile widziane

• Basic understanding of retail operations and their IT needs (POS systems, inventory tools, etc.)