Full professional proficiency in Polish and English at a minimum of C1 level according to CEFR*;, More than 3 years of relevant work experience, including experience working in a customer-facing or service-oriented environment and staff management experience;, Experience dealing with distressed individuals;, Strong interpersonal skills, excellent judgment and the ability to remain calm under pressure., A strong team player with previous management experience with excellent communication skills (both written and oral);, Proactive, adaptable and resilient, with the experience of managing a busy workload;, Proficiency in MS Office 365 Applications., Previous consular experience;, An understanding of the Polish government, including local authorities;, Experience working in crisis situations.