About the project

• Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.

Your responsibilities

• Very good knowledge of French and English
• Willingness to take first steps in IT
• Can-do-it and problem-solving attitude
• The ability to talk to anyone and cooperate with a team
• Basic IT skills (Microsoft products e.g. Excel, internet, hardware devices etc.) or a technically oriented mind

Our requirements

• fluent knowledge of French
• communicative English
• pro client attitude and communication skills
• basic experience in Windows 10 and MS Office
• customer service experience (is an asset but is not necessary)
• team player, problem solving attitude and efficient task management skills
• frequently used technologies: Windows Operating System
• You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Technologies we use

What we offer

• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.