HR Operations Team Leader – Life CycleYour responsibilities Supervise and motivate the Life Cycle Team Coach and develop the team, ensuring clear objectives are set and aligned with the broader HR strategy. Identify development opportunities for the team, within the Life Cycle Team. Identify training needs for the Life Cycle Team and ensure all training is completed. Plan and manage the workflow and case management allocation across the team Monitor the case management system to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates. Identify and make recommendations for and deliver service improvements using best practice, customer feedback and feedback from the team. Manage HR cases and requests for sensitive populations, including HR for HR transactions, key new hires, and the Executive population. Support the provision of metrics dashboards & analysis of customer satisfaction trends, complaints, re-work, error rates etc. Build and maintain relationships with key stakeholders, through regular and open communication. Staffing & selection, integration of new staff to teams. Our requirements Fluent English; Experience in supervising a team within HR Shared Service.; Solid stakeholder management and relationship building skills; Sound judgement and decision-making skills; Excellent analytical and problem-solving skills; Excellent customer service skills; High level of accuracy and attention to detail essential. The purpose of this role is supervising the Life Cycle Team responsible for system transactions and clerical/administrative activities falling under the employee life cycle processes following standard operating procedures in a timely and quality manner with customer focus and sensitivity where required.You will ensure that the employee experience is outstanding and that the team are delivering excellent customer service; managing all queries positively, efficiently and accurately, maintain data protection, handle sensitive and confidential information appropriately. Aplikuj