Location: WarszawaOffice attendance: 3-4 days per week in the officeType of contract: Employment contract – initially 6 months (with possibility of extension)Recruitment process: OnlineAbout your future employer:Our client is a global organization operating across multiple consumer goods sectors, recognized for its strong values, well-known brands, and long-term approach to sustainable growth.Junior HR Operations Analyst with DutchWe are looking for an HR Operations Analyst to join our HR Services team. This role combines Contact Center, Back Office, and Front Office activities and focuses on handling high-volume, repeatable HR inquiries via calls, tickets, and chat.Responsibilities:Resolve HR-related inquiries via ServiceNow and Workday (tickets, calls, chat)Support employees, managers, and HR Business Partners with HR programs, policies, processes, and systemsGuide users on how to use HR systems and promote self-serviceWork according to SLA and CSAT targets, minimize escalationsPrioritize and manage a high volume of cases, calls, and chatsMonitor case progress and provide regular status updates or workaroundsCollaborate with team members to resolve cases and meet performance metricsMaintain and update operational and process documentationIdentify root causes of escalated issues (including cases handled by Junior Analysts)Ensure data confidentiality and compliance with GDPR Qualifications:Experience in HR Shared Services or Call Center / Customer Support / TicketingBachelor’s degree or equivalent (HR, Business, Communications – preferred)Knowledge of Dutch & English & PolishStrong verbal and written communication skillsExperience working in a process-driven environmentAbility to work with HR systems (Workday and ServiceNow are a strong plus)Comfortable managing a high workload, multitasking, and meeting SLAsCustomer-focused mindset with high attention to service qualityWell-organized, stress-resistant, and detail-orientedAbility to follow standard procedures consistentlyAbility to work effectively in a fast-paced environmentHigh level of discretion when handling confidential and sensitive dataAbility to handle straightforward issues using standard processes with moderate supervision We offer:Be a part of a truly awesome team in a well - located office in WarsawOpportunity for professional development in an international environment and for increasing your abilities and skills in various areasPrivate medical careMulitsport card Flexible working hoursGreat atmosphere and comfortable working conditionsIntegration eventsInternational team and non-corporate work enviroment Recruitment proces:Initial interview with Antal ConsultantHR interview (client side)Hiring Manager interviewOffer Why apply for an Antal job offer?When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.About AntalAntal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.