CRM & Sales Digitalization Specialist

Technologies we use

Your responsibilities

• Identifying, designing, and implementing digital solutions that streamline sales processes, reduce manual work, and increase data quality across the sales organization.
• Supporting the implementation and rollout of a CRM system as well as any other sales-related digitalization tools that complement SAP and CRM.
• Acting as contact person and key user for the CRM system and other digital tool supporting sales workflows.
• Performing regular cooperation with data analysts and sales controllers in the area of sales KPIs.
• Supporting business by converting Sales and Management questions and requests into measurable KPIs and reporting concepts.
• Preparing and performing trainings in assigned responsibility.
• Monitoring process and KPI performance as well as driving continuous improvement initiatives.
• Ensuring data quality and consistency across systems (SAP, CRM, Power BI, and other tools) through clear standards, validation rules, and regular checks.

Our requirements

• Bachelor’s degree in business administration, Information Systems, Industrial Engineering, Data/Business Analytics, or a comparable field (or equivalent practical experience).
• 3+ years of experience in Sales Operations, Business Process Management, Business Analytics, or a similar role with strong exposure to digital tools.
• Solid understanding of sales processes (e.g. lead/opportunity management, quote/order handling, customer master data, pipeline and forecast, reporting).
• Experience working with ERP systems, ideally SAP, and good understanding of sales-related data structures and processes.
• Experience with CRM systems (implementation, administration, or key-user role) is a strong plus.
• Practical experience with Microsoft Power BI (building reports and dashboards, basic data modelling and DAX is a plus).
• Very good skills in Microsoft Excel and strong motivation to move from Excel-based work to more scalable, system-based solutions.
• Basic experience with process automation or low-code / no-code tools (e.g. Power Automate, SAP Build, RPA tools) is an advantage.
• Strong analytical and conceptual skills; ability to translate business needs into practical digital and reporting solutions.
• Excellent communication skills in English, with the ability to work effectively with both business and IT/analytics stakeholders.

What we offer

• work in international and modern environment
• combing office work with remote work
• renovated office area in the center of Gliwice
• private medical healthcare paid by the company
• co-financing of other employee' activities
• flexible working hours
• development opportunities

Benefits