Customer Care for KAM customers

We are looking for you if you meet the following criteria:, , 1. Experience and skills:, , ✅Minimum 1–2 years of experience in customer service (B2B is a plus), ✅Experience in handling demanding customers (complaints, difficult situations), ✅Basic experience in sales support or cooperation with Key Account Managers is a strong advantage, ✅Ability to handle multiple tasks simultaneously and strong organizational skills, ✅Excellent Self-Time-Management, ✅Strong customer focus and problem-solving mindset, not just responding to inquiries, , 2. Operational skills:, , ✅Strong communication skills (email and phone), ✅Ability to clearly explain processes and rules to customers, ✅Accuracy in working with data (CRM, internal systems), ✅Ability to prioritize tasks and manage time effectively, ✅Basic skills in preparing simple reports and summaries, , 3. Collaboration and work style:, , ✅Ability to work effectively with different departments (sales, operations, IT), ✅Proactive approach – identifying issues and suggesting improvements, ✅Willingness to support the team in additional tasks (e.g. phone campaigns), ✅Flexibility in handling tasks and changing priorities, , 4. Languages:, , The following combination is essential:, ✅Polish – fluent (min. C1), both spoken and written, ✅English – very good (min. B2), both spoken and written, Experience working with CRM systems (e.g. Salesforce, Dynamics, HubSpot), Experience in an international environment, Experience in customer onboarding or implementation projects

International coffee breaks, 4hrs per month to use for self-development, Lunch pass, 13. salary, Apprenticeship, wedding and child birth allowances, Possibility of hybrid work (124 HO days), Ability to come to work with child, private medical care, life insurance, flexible working time, integration events, no dress code, coffee / tea, parking space for employees, employee referral program