Customer Service Specialist/ Helpdesk with Italian, French or German

Recruitment for

Your responsibilities

• Respond promptly and professionally to inbound calls and emails from Italian OR Spanish-speaking customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations to customers based on their needs.

Employer requirements

• High school diploma or equivalent (college education preferred).
• Proficiency in English and French or Italian or German languages
• Minimum of 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.

What employer offers

• Language courses on the eTutor platform
• Udemy e-learning platform – the scope of the learning path
• Medical care package at Luxmed for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance
• Multisport card
• Christmas gifts
• Subsidised glasses up to PLN 1000
• Co-financing of kindergartens
• Integration activities - ping pong in the office, board games, volunteer projects