Customer Support Specialist with Hebrew

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

Main purpose of this position is to process and support Commercial Banking customers in regard to account opening and closure, account maintenance, update of customer records, preparation of reports or other documents requested by internal stakeholders and customers, and processing of financial transactions on customer accounts. Daily tasks include analysis of requests as well as of banking and legal documentation emanating from customers or other departments, pertaining to their banking activities. The jobholder needs proficient level both in Hebrew and English to understand customer documentation and perform requested actions. The role requires to liaise with Relationship Managers and various internal stakeholders to ensure good quality of customer records kept by the Bank. Daily tasks also require problem solving attitude, attention to detail, excellent analytical skills, and thorough knowledge of procedures and policies to deliver high quality service and achieve maximum customer satisfaction in areas and timeframe agreed in internal documentation. 

What we offer

The pay range for this role is 7225 PLN - 9700 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking