Genesys Subject Matter Expert (f/m/x)

Configure, enhance and manage Genesys queues, routing logic, and interaction workflows
Create, implement, and continuously refine AI bots and virtual agents (e.g. Dialog Engine, Agent Assist)
Implement and maintain integrations between Genesys and platforms such as Salesforce and Microsoft Teams
Collaborate directly with non‑technical stakeholders to collect requirements and convert business needs into technical solutions
Analyze, troubleshoot, and resolve issues related to call routing, system performance, and automation
Lead full lifecycle Genesys implementations, from requirement gathering through go‑live and post‑deployment stabilization
Deliver scalable, robust, and high‑quality solutions in line with best practices

At least 5 years of experience in configuring and customizing the Genesys Cloud platform
Demonstrated capability in delivering AI‑based contact center solutions, including bots, automation, and agent assistance tools
Ability to work effectively with non‑technical stakeholders and clearly translate business needs into technical solutions
Very good command of the English language, both written and spoken
Strong analytical approach with solid problem‑solving and troubleshooting skills

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

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