Program / Project Manager – Social Media Technology Strategy

Technologies we use

Your responsibilities

• Act as the primary liaison, translating complex marketing use cases into strict technical and architectural requirements.
• Champion the team's standards during the RFP process, ensuring all prospective vendors meet rigorous criteria for data security, compliance, and integration readiness
• Lead the technical evaluation phases of the RFP, overseeing sandbox testing, API reviews, and technical capabilities studies.
• Establish and manage program governance, defining core/non-core team commitments and resolving conflicting priorities between business units
• Partner with other teams to secure ongoing sponsorship, alignment, and executive sign-off at critical project milestones.
• Facilitate decision-making forums with key stakeholders
• Lead the end-to-end RFP process, from scope definition to market launch.
• Coordinate vendor engagement, including trials, use-case demonstrations, and testing cohorts.
• Develop and apply standardized scoring models to evaluate vendor responses based on business fit, technical agility, and long-term cost-efficiency.
• Manage existing vendor transitions, specifically addressing current commitments.
• Develop a robust, data-driven roadmap and master project plan for the in-house vs. external technology transition.
• Ensure zero business disruption by managing "sustain mode" operations for the current Sprinklr environment while the RFP runs.
• Plan and execute operational stabilization, user adoption rollouts, and the final platform go-live.

Our requirements

• 5-6+ years of proven Enterprise Program/Project Management experience, specifically leading global technology evaluations, RFPs, and enterprise system migrations.
• Strong familiarity with enterprise MarTech, digital platforms, and Social Media management technologies (e.g., Sprinklr, Khoros, Sprout Social).
• Deep understanding of enterprise architectures, data flow mapping, and integrating SaaS platforms within a complex global IT ecosystem.
• Exceptional ability to manage non-technical stakeholders, guiding teams through technical limitations while finding innovative, compliant solutions.
• Deep expertise in building project timelines, governance frameworks, Agile methodologies, and data-driven evaluation models.

This is how we organize our work

This is how we work