Salesforce Business Analyst (Agentforce)

Technologies we use

About the project

Your responsibilities

• Elicit, analyse, and document business requirements for Salesforce solutions
• Translate requirements into detailed, Salesforce-ready specifications (objects, flows, integrations, Agentforce use cases)
• Collaborate closely with solution architects and developers to ensure feasibility and proper data model alignment
• Support UAT preparation, testing, and defect triage
• Explain expected Agentforce behavior and its impact on configuration and processes
• Ensure smooth handover from requirements to development
• Contribute to high-quality delivery in a production Salesforce environment

Our requirements

• Proven hands-on experience in Agentforce implementation projects (mandatory)
• Strong background in Business Analysis and requirements engineering in Salesforce context
• Ability to translate business needs into clear, actionable technical specifications
• Solid understanding of Salesforce configuration and Agentforce behavior
• Experience working closely with developers and architects
• Strong communication skills and English at business level
• High level of self-organization and accountability

Optional

• Experience in retail industry projects
• Broader exposure to Salesforce ecosystem and service processes

This is how we organize our work

Team size

This is how we work

Team members

This is how we work on a project

Development opportunities we offer

What we offer

• 100% remote work model
• Opportunity to work on cutting-edge Salesforce Agentforce solutions
• Involvement in real, business-critical implementations
• Collaboration with experienced international teams
• Environment focused on quality, ownership, and delivery excellence

Benefits

Important note: