Service Desk Agent with English and Italian

Service Desk Agent with English and Italian

Fujitsu Poland Sp. z o.o

Łódź
Katowice
Katowice, Silesian
Hybrydowa
1st support line
technical problems
communication skills
Microsoft Office
team-oriented attitude
problem resolution
customer support

Hexjobs Insights

Role as Service Desk Agent requires diagnosing and resolving technical problems, fluent in Italian and English. Benefits include medical care, insurance, and hybrid work option.

Słowa kluczowe

1st support line
technical problems
communication skills
Microsoft Office
team-oriented attitude
problem resolution
customer support

Benefity

  • Private medical care
  • Group life insurance
  • 24/7 Employee Support Program
  • Workation
  • 2 paid “happy hours” per month
  • Holiday allowance
  • Shared costs for professional training and certifications

Technologies we use

Your responsibilities

  • performing 1st support line diagnosis and resolution of technical problems,
  • forwarding requests to other departments if no other solution is possible,
  • ensuring the quality of communication,
  • registering and analyzing reports,
  • suggesting improvements and optimizations.

Our requirements

  • fluency in Italian and English.
  • high-level communication skills,
  • basic computer user knowledge (e.g. Microsoft Office, PCs hardware construction),
  • team-oriented attitude.

What we offer

  • Private medical care.
  • Group life insurance.
  • 24/7 Employee Support Program.
  • Work from modern offices with parking or from home.
  • Workation.
  • 2 paid “happy hours” per month, adding up to 3 extra days off annually.
  • An additional day off after using your holiday entitlement.
  • Holiday allowance.
  • MyBenefit cafeteria.
  • Sport cards.
  • Free e-learning platforms.
  • Shared costs for professional training and certifications.
  • Responsible business initiatives.
  • Employee referral program.

Benefits

Wyświetlenia: 8
Opublikowana17 dni temu
Wygasaza 13 dni
Tryb pracyHybrydowa
Źródło
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