Service Desk Agent with English and Italian

Technologies we use

Your responsibilities

• performing 1st support line diagnosis and resolution of technical problems,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations.

Our requirements

• fluency in Italian and English.
• high-level communication skills,
• basic computer user knowledge (e.g. Microsoft Office, PCs hardware construction),
• team-oriented attitude.

What we offer

• Private medical care.
• Group life insurance.
• 24/7 Employee Support Program.
• Work from modern offices with parking or from home.
• Workation.
• 2 paid “happy hours” per month, adding up to 3 extra days off annually.
• An additional day off after using your holiday entitlement.
• Holiday allowance.
• MyBenefit cafeteria.
• Sport cards.
• Free e-learning platforms.
• Shared costs for professional training and certifications.
• Responsible business initiatives.
• Employee referral program.

Benefits