Service Desk Agent with French, Polish and English

Technologies we use

Your responsibilities

• processing reports of technical problems as 1st Line Telephone Customer Service,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations,
• diagnosing the problems and trying to solve them.

Our requirements

• fluency in English, French and Polish (at least B2),
• familiarity with IT technologies and general interest in modern solutions
• knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
• team-oriented attitude.high-level communication skills.

What we offer

• Private medical care.
• Group life insurance.
• 24/7 Employee Support Program.
• Work from modern offices with parking or from home.
• Workation.
• 2 paid “happy hours” per month,
• adding up to 3 extra days off annually.
• An additional day off after using your holiday entitlement – up to 30 days of leave per year.Holiday allowance.
• MyBenefit cafeteria.
• Sport cards.
• Free e-learning platforms.
• Shared costs for professional training and certifications.
• Responsible business initiatives.
• Employee referral program.

Benefits