Service Desk Agent with German, Polish and English

Technologies we use

Your responsibilities

• processing reports of technical problems as 1st Line Telephone Customer Service,
• forwarding requests to other departments if no other solution is possible,
• ensuring the quality of communication,
• registering and analyzing reports,
• suggesting improvements and optimizations,
• diagnosing the problems and trying to solve them.

Our requirements

• fluency in English, German and Polish (at least B2),
• familiarity with computer hardware construction,
• knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
• team-oriented attitude.
• high-level communication skills.

What we offer

• Private medical care.
• Group life insurance.
• 24/7 Employee Support Program.
• Work from modern offices with parking or from home.
• Workation.
• 2 paid “happy hours” per month, adding up to 3 extra days off annually.
• An additional day off after using your holiday entitlement.
• Holiday allowance.
• MyBenefit cafeteria.
• Sport cards.
• Free e-learning platforms.
• Shared costs for professional training and certifications.
• Responsible business initiatives.
• Employee referral program.

Benefits