System Business Analyst - 121 Apps

Technologies we use

About the project

Your responsibilities

• Lead implementation and support of the global and local 1‑2‑1 application across markets in scope.
• Translate business requirements into clear technical specifications and delivery plans.
• Ensure effective integration between the 1‑2‑1 application, CRM platforms, and other consumer touchpoints.
• Coordinate global, regional, and local vendors to ensure quality, timely delivery, and contract compliance.
• Manage and resolve application‑related issues impacting users or business operations.
• Ensure compliance with global Digital Marketing Technology policies, security, and governance standards.
• Collaborate with local and global IDT Digital Marketing teams and represent the function in business forums.
• Perform business analysis activities supporting both project delivery and BAU operations.
• KEY RELATIONSHIPS
• Business Unit Digital Marketing teams
• IDT local, regional, and global leadership
• Global Technology Services, Architecture, Marketing, and IDT Security teams

Our requirements

• Strong communication and analytical skills with the ability to translate business needs into technical solutions.
• Experience with consumer‑facing digital platforms (B2B and B2C).
• Working knowledge of CRM platforms (e.g., Salesforce, Salesforce Marketing Cloud, HubSpot).
• Understanding of integrations, application lifecycles, cloud concepts, and mobile platforms (iOS/Android).
• Experience working in cross‑functional, international environments.
• Supplier and vendor management experience.
• Fluent English.

Optional

• Salesforce CRM configuration or documentation experience.
• Familiarity with field force or in‑person consumer engagement tools.
• Experience with Jira, Azure DevOps, or similar tools.
• Exposure to eCommerce platforms (Magento 2, Shopify).
• Interest in digital technology, cybersecurity, or application development.

What we offer

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

Benefits