Technical Support Specialist with French or Spanish

Location: Kraków We work: On-site (5 days from the office)Contract of employment: Full-timeRecruitment process: Online About your future employer:Our client is a global technology company. By combining data, AI, and advanced analytics, the organization helps businesses improve visibility, efficiency, and decision-making across logistics operations. You will join an international, fast-paced environment focused on innovation and real impact. Technical Support Specialist with French or Spanish Here are some of the things you can look forward to:Managing and resolving technical issues reported by customersInvestigating problems, identifying root causes, and providing solutionsMonitoring system behavior and escalating potential bugs when neededCommunicating with customers and stakeholders throughout the issue lifecycleSupporting customer calls related to issue resolution or system usageWorking with data and basic database queries to analyze issuesMaintaining internal documentation and contributing to knowledge base articlesSupporting team members by sharing knowledge and best practicesEnsuring agreed service levels and performance metrics are met Requirements:Minimum 2 years of experience in technical support, IT support, or a similar roleUnderstanding of how software applications and systems workBasic knowledge of APIs, cloud environments, and databasesExperience with tools such as Postman, Kibana/Observe, or Snowflake is a plusBasic knowledge of SQL is an advantageStrong problem-solving and analytical skillsGood time management and ability to handle multiple tasksCustomer-focused mindset and strong communication skillsFluent English and French or Spanish (written and spoken)Degree in IT, Computer Science, or a related field (or equivalent experience) Our Client has a lot to offer:Opportunity for professional development in an international environment and for increasing your abilities and skills in various areasAtravtive salary and performance-related bonusPrivate medical coverMultikafeteria system including sports cardLife insuranceDaily lunch allowanceSocial FundGreat atmosphere and comfortable working conditions.Stable job and cooperation with friendly and high qualified teamHybrid model of work, flexible working hoursOffice located near city centreParking space availableCasual dress code, drinks, coffee/tea, fruit, video games at workInclusive & friendly culture – pets and children welcomeEmployee referral programModern working environment (agile spaces, private quiet rooms and breakout areas) Recruitment proces:Short interview with Antal ConsultantTeams meeting with Hiring ManagerF2F meeting with Manager of the departmentEmploymentWhy apply for an Antal job offer?When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.About AntalAntal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.